Our Shipping Policy
To deliver your purchases, we exclusively use FEDEX Ground or FEDEX Home Delivery service.
Our shipping originates in Costa Rica and it takes 3 to 7 days from the time it leaves our warehouse. Our basic costs to ship directly from Costa Rica are a bit high so we have structured our rates in a way that our per-pound prices go down as the number of pounds in the shipment increases.
For example, the price to deliver 2 pounds anywhere in the USA is about US$10.78 but to deliver 5 pounds is US$14.95. To deliver 10 pounds is just under US$22 and 20 pounds is under $33, not even twice as much as delivering 10 pounds.
With every shipment, we provide you with a tracking number and you can see the progress of your shipping by calling 1-800-GOFEDEX or accessing the FEDEX website at: http://www.fedex.com
Our Return policy
We give you 100% guarantee on all your purchases. If for any reason, you are not fully satisfied with any of our products, simply contact us to return it. We will provide you with a RAM number, which will identify the product once it gets to our Miami address.
The only thing we will ask from you is that you cover the return shipping charges, a standard procedure in the mail order industry.